The client support that you can receive from your cloud hosting supplier is very important, no matter if you have pre-sales questions and you are not a customer yet, or you have some technical problem with an active account. Timely and correct information regarding a question or an issue can save you lots of time and efforts, not mentioning that this is generally a sign that you're ordering from a real website hosting provider not from some reseller. When you purchase a hosting account through a company that doesn't own its servers and it can't access them directly, it's quite possible that you'll wait for a couple of days to receive an answer to your query, so your web sites may stay offline for quite some time. In contrast, a provider which provides various means of communication and has a technical support staff that is available at any time can assist you right away and help you limit or totally avoid any kind of downtime and prospective losses.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of getting assistance in a timely manner, so our cloud hosting services include 24/7 technical support plus various ways of contact. If you don't have an account yet, you can phone us or use our live chat and talk to a live representative, so that you can find out about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up ordering a service which you cannot use. In case you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs additional analysis. Unlike the majority of providers that you can find today, we respond to all of the tickets within the hour, so you will not have to wait for a whole day. Our support services can be accessed day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

You will be able to test our support services even before you purchase a semi-dedicated server account from our company since we have phone and online chat support for billing, pre-sales and general questions. Our representatives can help you select the right package or supply you with info about our servers, in order to check whether the system requirements for your sites are met. In case you're an active client, you'll also be able to contact us via email or through our ticketing system, which can be accessed from the Hepsia hosting Control Panel. We guarantee that any time you employ any of these 2 ways of communication, you'll get a response within less than 1 hour and that’s 24/7, which includes weekends and public holidays. If you have used the web hosting services of other companies, even big ones, you can compare the reply time as it ordinarily takes a whole day for them to take care of a ticket.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server from our company, you'll be able to get in touch with us at any time using a number of channels and the max time that you'll have to wait for a response is up to one hour, so you can forget all about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it's a weekend or a holiday and we will help you with anything related to the applications which are pre-installed on your server. To contact us about a tech issue, you are able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an e-mail. If you have any kind of common questions or you'd like to know more about our solutions before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in various countries around the world. In case you'd like to receive support for third-party software that you are unable to install or manage effectively, you will be able to add the Managed Services upgrade to your current package and our system administrators will assist you.