Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our cloud plans is not separate from the hosting account. It is included in our all-in-one Hepsia hosting Control Panel and you will be able to access it whenever you want with just a few clicks, without needing to leave your account. The ticketing system offers a quick-search box, which will help you track down the status of any support ticket that you have submitted in the past, if you need it. Moreover, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can discover how to fix a given problem even before you actually send a ticket. The ticket response time is no more than one hour, which suggests that you can receive prompt assistance at any specific moment and in case our client care team suggests that you do something in your hosting account, you can do it straight away without having to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we are using is built into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated hosting plans, which suggests that you will not require one more support platform to touch base with our technical support staff – you can do that on the spot if you encounter a difficulty. Submitting a new ticket takes several clicks and finding an older one is equally simple. With our clever search option, you can swiftly find any ticket that you have opened in the past. You can post a ticket whenever you need as our customer support staff members are at your disposal 24-7-365 and respond within the hour, although it seldom takes this much to get a response. With the Hepsia Control Panel, you will have everything in one single location and you can forget about needing to log in and out of 2 or more platforms to troubleshoot a simple problem.