A ticketing system is the most widespread correspondence medium that hosting providers offer to their customers. It is most often part of the billing account and is the fastest way to resolve an issue that requires a certain amount of time to examine or that has to be forwarded to an admin. Thus, all responses added by either side will be stored in the very same location in case somebody else wants to work on the given problem and the info already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which goes to say that you’ll need to sign in and out of at least two accounts to complete a given procedure or to reach the hosting company’s technical support staff. In case you wish to administer a couple of domain names and each one of them is hosted in a separate account, you will need to use even more accounts simultaneously. In addition, it may take substantial time for the provider to reply to your tickets.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our cloud plans is not separate from the hosting account. It is included in our all-in-one Hepsia hosting Control Panel and you will be able to access it whenever you want with just a few clicks, without needing to leave your account. The ticketing system offers a quick-search box, which will help you track down the status of any support ticket that you have submitted in the past, if you need it. Moreover, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can discover how to fix a given problem even before you actually send a ticket. The ticket response time is no more than one hour, which suggests that you can receive prompt assistance at any specific moment and in case our client care team suggests that you do something in your hosting account, you can do it straight away without having to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is built into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated hosting plans, which suggests that you will not require one more support platform to touch base with our technical support staff – you can do that on the spot if you encounter a difficulty. Submitting a new ticket takes several clicks and finding an older one is equally simple. With our clever search option, you can swiftly find any ticket that you have opened in the past. You can post a ticket whenever you need as our customer support staff members are at your disposal 24-7-365 and respond within the hour, although it seldom takes this much to get a response. With the Hepsia Control Panel, you will have everything in one single location and you can forget about needing to log in and out of 2 or more platforms to troubleshoot a simple problem.