One-Hour Response Guarantee in Cloud Hosting
Our cloud plans come bundled with a one-hour response time guarantee, which implies that regardless of what inquiry or complication you might have, we’ll always be there to lend you a hand. Actually, it rarely takes more than half an hour to get an issue sorted out or a query answered, and this is valid for both technical and sales matters. Our tech support team reps will be at your disposal 24x7, even on public holidays and weekends, which implies that you’ll receive swift help anytime you need it. We realize precisely how expensive time can be, so by the time we answer your ticket or e-mail, we will have probed into the matter and, if we haven’t worked out a solution, we will give you more details about what you have to do on your end, if the circumstances require it. With our support services, you can rest assured that there will be somebody to lend you a helping hand right away, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
As we understand just how crucial it is to obtain quick support, we promise that you’ll never have to wait around for more than sixty minutes to get a reply to any trouble ticket that you open via your semi-dedicated server Control Panel. Actually, you’ll rarely have to wait for more than 20 to 30 minutes and this is valid for any enquiry regardless of what its nature is – billing, technical or general. On top of that, our customer and tech support staff will be at your service 24 hours a day, 7 days a week, 365 days a year, which is the reason why even if you submit a ticket during holidays, you’ll always receive an immediate reply, which will contain the answer to a query, the solution to a complication or the details needed to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you won't ever need to waste an entire day hanging around waiting for a reply like you would with many other companies.