There are lots of cloud hosting companies available, but most of them are resellers who have limited resources, particularly in terms of support. A good way to distinguish them is the option to contact the company over the telephone. The type of support that you can have through this way of communication varies depending on the provider - a few of them provide you with dedicated phone support, while others offer general and customer support only as some matters are more time-consuming and it is more convenient to be resolved through a trouble ticket, particularly when the issue needs to be escalated. However, it's good to find that you could always get in touch with your hosting provider as there are countless small-scale issues that can be resolved effortlessly and in a very timely manner with a phone call, not mentioning that you're able to get more details regarding the services before you become a customer.

Phone Support in Cloud Hosting

We believe that being able to communicate with a live consultant is very important, for that reason we have three support lines around the globe (Australia, USA and UK) and you will be able to get in touch with us over the phone for fourteen hours every day. In case you consider obtaining one of our cloud plans, for instance, you have the option to call us and learn more about our services before placing your order to be sure that we cover all the system requirements for your websites. Following your purchase, you can call us about any kind of sales and billing difficulties you may experience, or get any general or basic tech info you need. We have tried to find the balance between telephone and ticket support, so for solely technical matters you'll have to use the ticketing system, which will help you monitor the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server plans that we provide include real-time phone support for 14 hours every day. If you're not sure which package is appropriate for your web sites, you would like to learn more about the package's specifications or you're looking for any other kind of info on our solutions, you will be able to call any of the local phone numbers which we have in the United States of America, the UK and Australia and our support agents will assist you. In case you currently have an account, you'll be able to contact us about general and sales matters, although we are usually able to assist with a lot of tech issues as well. For entirely technical troubles you need to employ our built-in ticketing system where the communication between you and our tech support crew will be in one place, which is the best option when your issue requires longer time to be solved or it has to be escalated to our sysadmins.