A 99.9% Server Uptime
The chief benefit of developing your own cloud hosting platform is that you do not need to be worried about compatibility issues – you set up a specific set of software apps in such a way as to be compatible with a defined set of hardware components. The result is something considerably more stable and reliable, as there are less possible chances of failure. We’ve built our cloud hosting system atop tried and tested hardware elements coupled with a strongly tweaked version of Security–Enhanced Linux in order to create a fully safe environment for your websites.
This is the reason why, with all our cloud plans packages we offer a 99.9% server uptime guarantee. This guarantee is available in all datacenters.
A 99.9% Network Uptime
Along with our cloud hosting system, we’ve also set up our own internal network in each one of our datacenters. Everything is based on enterprise–class hardware elements delivered by Juniper. What’s more, on each and every router, we have configured a firewall with an advanced algorithm with the intention to filter all dubious requests.
Therefore, in each of our datacenters – in our data center in the USA, in our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe and in our data center in Australia, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done our best to lower all possible risks with our cloud hosting packages and while we offer top–quality technical support, there are occasions when the client is just not happy with what we have to offer. Or he wants to migrate to a more powerful web hosting solution, such as a VPS server or even a dedicated server.
This is exactly why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t pleased, you will receive a refund.
24/7 Technical Support
We have attentively selected each single member of our 24x7 support department to make sure that we can provide the best client support service that you can get. Each one of our technical support engineers has lots of years of experience working with hosting accounts behind his back, therefore they know what they are doing. Besides, they’re available 24/7/365 – you will be able to get in touch with them whenever you want and they’ll reply as soon as possible.
Their average support ticket response time is below twenty minutes, whilst with other hosting companies you have to wait for days. Moreover, we offer you a 1–hour response time guarantee. Regardless of what happens, your enquiries will be answered within one hour.