Tech Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Every assistance request you send to us will be dealt with within maximum 1 hour. In case your support ticket or email calls for additional assistance from a server admin, we’ll forward it and leave a comment to let you know that your case is being worked on. If you order the Optional Admin Services package, all of the server administration tasks included there will be executed at a time that is convenient for you.
An Outstanding Client Support Service
We will be at your disposal 24x7x365 to respond to any questions that you may have connected to our Online Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. If you also need assistance with server management procedures, you can take advantage of our Optional Admin Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and troubleshooting services
An Intuitive Help Section
Our Online Control Panel is preinstalled for every dedicated web hosting plan. Among its functionalities is a very time and effort–saving integrated knowledgebase that will guide you step by step on all the tasks that you can perform. Most of the instructional articles have video versions which show all the tasks that you can carry out in a highly illustrative way. You can find all the how–to articles and the video tutorials in the upper right corner of each Online Control Panel section.