Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • The Help section built into our Online Control Panel features a collection of help articles and frequently asked questions. Aimed at resolving any common problem that you may stumble upon, they are contributed by our support team of qualified techs.

  • Top quality support service

  • Instructional Video Clips

  • We have prepared a collection of instructional video tutorials that visually demonstrate how to resolve a typical problem related to your cloud plans account. You will find the video clips in the Help Center.

  • Intuitive help center

  • A 60–Minute Response Guarantee

  • We back up all semi–dedicated servers with a 24x7x365 customer service and a 60–minute response guarantee. Our accomplished customer service technicians will be available to you day and night to respond to your inquiries and to take care of any issue that you could face. Just send a support ticket from the Help Center section and we will reply straight away.